What is your cancellation policy?
Orders can only be cancelled prior to dispatch. Once dispatched, cancellations are no longer possible.
When can I expect my delivery?
Delivery times vary depending on the product or service ordered. An estimated delivery date will be confirmed in your order acknowledgment.
Where is my order?
If your order acknowledgment date has passed, please contact us so we can investigate. If the date has not yet passed, kindly allow the stated lead time to complete.
What should I do if parts are missing or items are damaged?
Please report any missing parts or damaged items within 5 days of receiving the goods. Include a list of missing parts or photos clearly showing the damage.
How do I claim a refund?
Refunds are processed once a cancellation or return has been completed and approved by our sales team.
What if I'm unhappy with the quality?
We’ll review any quality concerns and act on your behalf. However, if the issue is based on personal preference rather than a fault, a charge may apply.
What if I received the wrong item?
If you’ve received an incorrect item, we’ll arrange a replacement. Please keep the goods in their original packaging for return.
I ordered the wrong item – what should I do?
Contact us directly. Goods must be in original packaging. Please note, returns for incorrectly ordered items will incur a restocking fee.
Can I change my order?
Yes, but changes must be made before dispatch. Please call us as soon as possible to make amendments.
How do I return an item?
Returns must be requested within 28 days of delivery. Items must be in their original packaging, and the reason for return must be provided.
Can I reschedule my delivery?
Yes, as long as your order hasn’t been dispatched. Please contact us to rearrange delivery.
Where do you deliver?
We offer free economy delivery to mainland UK. For other locations, including outside mainland UK, please contact us for a quote.
Can you deliver to different floors in a building?
Yes, we can. Additional delivery charges may apply—please ask our sales team for a quote.
Who is your credit card payment provider?
This is currently being arranged. Please contact us for updates.
Do you deliver to the Scottish Islands or Northern Ireland?
Free delivery applies to mainland UK only. For other areas, including islands and Northern Ireland, please request a delivery quote.
What delivery services do you offer?
We provide Economy, Express, and Delivered & Installed options.
What’s the fastest delivery option?
Our Express Range offers the quickest delivery times. Contact us for a quote.
Does next-day delivery include weekends?
No. We operate Monday to Friday only.
Do I need to open an account to place an order?
No account is required. You can pay by card or BACS.
Is delivery curbside only?
No.
Economy Service: Delivery is to ground floor reception.
Installed Service: Items are delivered, unpacked, and installed in your chosen location (charges may apply).
Is delivery free?
Yes, our economy service includes free delivery within mainland UK.
Do you offer international delivery?
Possibly. Please contact our sales team with your location to confirm.
How is the furniture delivered?
All items are delivered flat-packed unless you choose the installation service.
What payment methods do you accept?
We accept payment via credit card, BACS, or on 30-day invoice terms (if an account is set up).
Are some products made to order?
Yes. Made-to-order items typically have longer lead times and are usually non-returnable.
Do you deliver to remote areas?
Yes. Additional charges may apply depending on location.
Can I place an order for personal use?
Absolutely. We serve both residential and commercial customers.
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